OUR RETURNS POLICY
At Corowa Sportspower we pride ourselves on being here for you, “the customer", and do our best every time to provide the best customer experience we can possibly deliver. As part of this we understand that sometimes you may purchase a gift, something for yourself or find yourself in a situation where you many need to exchange or return a product from our store.
The Team and I want to try and make the exchange or return process easy and simple for you so we are providing this easy policy to give you clear understanding on your options . This policy is of course in alignment with all other rights and remedies that are provided as part of Australian consumer law.
If you have any concerns you can of course always pop in & see us in-store or send us a message.
EXCHANGE OR RETURNS
For your item(s) to be considered for an Exchange or Return the item(s) must meet the following criteria:
The item must be in original unused condition, complete with its original packaging, instruction manuals etc;
Please take your receipt or bank statement with you as it will serve as proof of purchase;
If the item is faulty, it may be sent to a supplier for assessment before a refund or exchange is offered.
Exceptions to this policy:
The below items are excluded from this policy, except where they are faulty, so please choose carefully:
Change of Mind Returns
In the case you change your mind and an item is not fit for your purpose, we will accept a change of mind within 30 days of purchase. The goods must be unused, in original packaging and a receipt or bank statement must be shown for proof of purchase.
- We will happily swap the item for you for an identical item or another of your choice should you wish. If there is any difference in price you can pay for the balance or if the difference in price is in your favour we can refund it, or use the balance towards other items of your choice till funds are depleted.
Faulty Items & Warranties
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
After a certain period of time of receiving your purchase and the product fails you may need to send your product direct to the supplier for warranty inspection. You can contact us for further advise on this should it be necessary. Goods that have failed will usually need to be inspected by supplier to determine if user error, misuse or genuine product failure whether it be minor or major.
Purchase of gift vouchers, are non refundable and cannot be redeemed for cash. Also treat them like cash! Don’t lose them.
DVD’s and books are excluded under our easy returns policy, unless faulty.
Make sure you look after your gear! If your gear is in good order there generally should be no issues when it comes to warranty and dealing with suppliers.
We are located in Corowa – If you are purchasing product to be delivered interstate and an issue arises with the product, we will need to see the product before an assessment can be made on an exchange or refund. If you have any questions we of course will do our best to assist you.